One of the critic to the use of technology in on-boarding is lack of human interaction which results in less employee engagement and connection with the organization. But the question is if technology is the only thing that should be blamed for such negative consequences and if traditional ways of on-boarding where no technology is used except for pen and paper and photocopy machine, can never render such negative consequences?
I think whether we use pen and paper or a computer for on-boarding, these two are both tools and the results depend on how we use them and the process rather than the tools themselves and that is why:
Not that long ago, I attended a one-day on-boarding session held in the corporate office that though it was conducted in traditional way where no technology and computer was used, still at the end of the day we did not even know the name and position of the individuals who were in charge of on-boarding and very few of us got the chance to talk to know each other!! It was more of an event, all 24-25 of us new hires were asked to fill one form after the other, while someone was making photocopies of our documents. I like many others did not feel any connection or sense of belonging as there was really no human interaction. Our main interaction was with the forms to ensure we fill them out correctly! In addition, none of the immediate supervisors/managers were present in the on-boarding to show us their support and give us a sense of belonging!! And even after one month of training on my first day on the job, not only there was no orientation, I could not even use the computer to do my job as I was not given a a username and password and no one knew how to get them!!
Hi majidi-great points! I think many peoples' first feeling about technology in general, is that it takes the place
ReplyDeleteOf human interaction. Though, to your point, pen and paper is not interacting with humans either! Technology gives us the chance to be more efficient with more manual processes, like paperwork, to free up more time for more interactive on-boarding activities!
I agree with Alli. It is so important to find the right balance between "human resources" and technology. Each should be used to augment the other. Technology can definitely make onboarding easier and more efficient. Adding human interaction - making a true human connection - just ties everything together with a beautiful ribbon of warm fuzzy feelings that, as you said, increases employee engagement.
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