One of the topics which have been discussed in almost all the classes I
have had in this program is "why everyone hates HR" and we can find
list after list of reasons for such hatred on internet. Reflecting on all the
HRIS systems we reviewed in class I think no matter how user-friendly these
systems are, and how much they can actually help organizations to have access
to huge applicant pools, find the most talented candidates, provide high
quality training to new hires, efficiently process payroll or conduct
performance review, they can not or better say they should not replace the
actual human interaction that HR people should have with the employees. One of
the reasons people hate HR is that they rarely see HR people except for when
they are hired, fired or disciplined for doing something wrong. In other words,
the increasing use of technology for HR functions has tremendously decreased
the face-to-face interaction between HR and employees. As discussed in
all HR classes, one of the key roles of HR is to create a supportive work
environment and culture where moral and ethics is high and thus employees are
motivated and engaged. And merely relying on technology to build that culture
of support will not render the desired goals. For example, when it comes to
employee development and succession planning, no matter how complete and
impressive an employee's profile or performance review is in the HRIS system,
HR or hiring manager would definitely benefit from actually having a
face-to-face interaction with the employee, knowing him/her and showing them
their care and support.
